A virtual receptionist that answers every call
Powered by artificial intelligence, it talks to callers in a natural, human voice, answers their questions and transfers them to the right person – even when your reception can’t.
AI Receptionist
What is AI Receptionist?
AI Receptionist is a virtual receptionist powered by artificial intelligence that answers and handles business calls on its own – without human intervention and without breaks, 24/7.
Thanks to voice AI and natural language processing it understands what the caller really wants. Instead of finding their way through a complex IVR menu, the caller simply says what they need, and the receptionist answers from your knowledge base or transfers them to the right person.
Ready in minutes
The receptionist learns from your documents or website content – no programming needed.
A natural, human voice
You choose the voice, tone and language, so conversations sound professional and natural.
Effective 24/7
It resolves routine enquiries on its own and transfers callers who need a person to the right team.
What can AI Receptionist do?
Key benefits
No call goes unanswered again
A better first impression
Every caller gets a fast, professional answer straight away, with no waiting on the line – which builds trust and your company’s reputation.
Lower costs, higher efficiency
You don’t miss potential customers, and your team no longer spends time on the same questions over and over and can focus on more demanding work.
Everything in one system
AI Receptionist is part of the Yeastar P-Series system in our Cloud_PBX solution – with no extra apps or third-party integrations.
Use cases by industry
Where does AI Receptionist pay off most?
Clinics and practices
It answers patients’ frequent questions, books, reschedules and cancels appointments, and transfers urgent calls straight to the right department.
Retail
It informs customers about opening hours, locations and promotions, order status and returns, and directs them to the nearest store.
Hospitality
It answers guests 24/7 and in several languages, handles questions about rooms and parking, and takes booking enquiries.
Manufacturing
It answers partners and customers about products, stock and deliveries, and routes calls to sales, support or the technical team.
Financial services
It answers questions about accounts and services, collects client details, transfers clients to an advisor and schedules meetings.
Real estate
It answers enquiries about listed properties, transfers callers to the agent for their area and arranges viewings.
AI Receptionist in four steps
FAQ
What you ask us most often
How is it different from an IVR menu?
Instead of preset options it holds a real conversation, recognises the caller’s intent and routes the call accordingly – and it needs less manual maintenance.
What if it doesn’t know the answer?
It resolves routine questions from the knowledge base and transfers more complex enquiries, or callers asking for a person, to a preset destination.
Can it take several calls at once?
Yes. It holds several conversations at the same time with no waiting, even at peak times when a traditional reception would be busy.
Will it sound natural?
Yes. The language, accent and pace of speech are adapted to your company, so the conversation sounds professional and human.
Is it secure?
It runs on Yeastar’s business UCaaS infrastructure, which is GDPR-compliant.
How do I monitor its work?
Call reports and CDR records show the length and outcome of conversations, summaries and how much the receptionist is used.
AI Receptionist is available with our Cloud_PBX.