Is “virtual office” a term you hear more and more often? The mass digitalisation of business came about as a result of the COVID crisis. Step by step we have reached the point where physical offices in the classic sense of the word make less and less sense.
Staying by the landline in the office has become difficult – partly because of the lack of physical contact and partly because of flexible working hours. Did you know that technology solutions to make business easier and your employees happier have been available for a long time?
Add to that the option of extending this to other countries, and there is no end to the good news! Wondering what these solutions are? Skim through the 5 most important benefits of Signum virtual offices and find out!
1. A virtual office builds trust
Although home-based work is increasingly accepted, some clients still prefer the traditional approach. When a company has a landline, we trust it more. However much we enjoy spending time on our mobiles, picking up a landline still gives a business a slightly more professional feel.
2. Lower costs for calls outside the EU
If your company is focused on foreign markets, you have surely run into high bills or even awkward situations because the client is charged for the same call. Sometimes potential clients even think it is some kind of scam and reject your call.
Renting a geographic number in the country where you do business is the ideal solution. Your clients will see a local foreign number, and calls are charged according to the standard rates of the country whose number you have taken. This solves the problem of a number that doesn’t inspire trust and reduces costs for you (and your client).
We know you may be bothered by the fact that a physical office provides the benefits of a landline, a fax machine and an answering machine, but these are all services you can digitalise with a virtual office. A geographic number in the country you need, cloud fax and voicemail are services you can activate very easily with our help.
The only requirement is a mobile device with a stable internet connection. This lets company owners cut costs, with one device (that is always close at hand) replacing the equipment they used to need.
3. Personalised IVR services
IVR (Interactive Voice Response) is an interactive menu that lets you direct the client to the channel they need more precisely. Need an example? You can route a client correctly to technical support instead of sales.
This saves your clients time (and nerves) and avoids unnecessary transfers. Believe us, many of our clients have already increased customer satisfaction and the overall customer experience in exactly this way. Nobody likes being transferred and kept waiting, right?
A great thing is that you can more easily inform your clients about your business hours or services if they call outside working hours.
4. A virtual office increases productivity
You have surely noticed that working remotely saves a lot of time – mostly on commuting, right? Who still enjoys waiting in traffic for the queue to move half a metre a minute?
A great advantage of virtual offices is precisely that employees don’t have to be physically in the office to answer the “landline”. By forwarding calls to their business mobiles, you give your employees a real choice of whether to work from home or from the office. This also reduces staff turnover, because satisfaction grows when people feel looked after.
5. Easier business expansion
Planning to hire more people as you expand into foreign markets? We have great news – you can expand within just a few days.
And you are not limited by the space your employees need when they can do their work from the comfort of their own homes.
Given today’s business trends and rapid digitalisation, a virtual office is the ideal solution for most companies. Although the need for a physical office cannot be eliminated for every type of business, areas such as sales, marketing and technical support are rapidly moving to VoIP technology.
Saving on space and equipment is an ideal solution for start-ups (especially with the Start2BIZ and Start4BIZ packages), and cheaper calls to countries outside the European Union more than justify the investment.
Start your company’s digital transformation today and step into a new era of doing business!
