Business digitalisation is a process that marked the period after the 2008 crisis, and it was further accelerated by the growing need for remote work during COVID-19. In many industries the traditional workplace has become an unnecessary cost, while remote work has brought greater efficiency, lower costs and more free time for employees who no longer have to commute.
Difficulties arose in workplaces that depended on traditional phone systems routing calls within the company, where classic IaaS (Infrastructure as a Service) systems could not be used outside the building they were installed in. Fortunately, the development of cloud technologies and SaaS (Software as a Service) systems has made it possible to connect to the phone system from any location with internet access.
The benefits of cloud systems are many, and here are the 7 most important!
1. Lower costs
Setting up and running a data centre within a company is extremely expensive. As well as buying the right equipment, you need to hire experts to install and maintain it. For cloud-based phone services, all you need is internet and phone equipment, such as you can find in our Start4BIZ packages. Unlike traditional phone systems, you don’t have to buy equipment for services you might use in the future – you pay only for the services you use.
2. Flexibility
A flexible workplace lets your employees work wherever they are. Answering landline calls with a softphone service becomes a reality, and your staff can travel to a meeting and carry on with their everyday work at the same time.
3. Scalability
As your business grows, so do your needs. Forget expensive equipment upgrades – upgrade your services in a few minutes with a call to the Signum team. We will also be happy to help you choose quality phones.
4. No need for backups
Traditional servers often lose important data when they fail. Cloud-based systems are safe from data loss, and the connection is available as long as there is internet access. And with Microsoft 365 packages, all your important documents are safe even if they are deleted on local computers.
5. Data security
Business digitalisation also contributes to greater security. Lost printed documents are hard to replace, as copies are often not made, and a stolen computer can irreversibly compromise data. With the cloud you can give access to documents only to certain people, and if something is stolen, you just change the password.
VoIP calls are also far more secure and have a more stable connection, which depends only on your internet.
6. A wide range of services
Signum services help bring digitalisation into every process in your company. Our wide range of services means that whatever your needs, our team can tailor the services to them.
7. Better collaboration between departments
Whether you work from home or from the office, all your teams will be connected at all times. With advanced Cloud PBX features such as an automated voice menu (IVR), call routing and call recording, you can avoid wrong transfers and keep communication with your clients on track.
Correctly routed calls improve the customer experience and save your employees the time they would otherwise spend redirecting clients. Efficiency grows, and results follow.
Business digitalisation: one step closer to success
Whether you sell products or provide services, a good digital backbone is a key factor in a successful business. As your company grows over time, so do your communication needs, which are a key factor in every business. Traditional telecoms often fail to recognise your needs properly and offer you services you don’t need. With cloud systems, services can grow with you, and our team will be happy to advise you on how to improve your business. Avoid unnecessary costs and use only the services you really need.
If you have any questions about Signum services, feel free to contact us. Discover the benefits of doing business in the cloud today!
